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Pick up times may vary, some drivers pick up one side of the road at a time, and sometimes drivers break off from a route and return at a later time the same day. Please contact customer service no earlier than 4:30 PM on your service day to report a missed pick up. All misses must be reported the week they occur for a prompt resolution.
Due to our automated equipment, Red Oak provides can only service; any excess waste beyond your 95-gallon cart will require you to order an additional cart.
Red Oak offers backdoor service in limited areas under specific circumstances. Please contact customer service to inquire.
If your trash or recycle cart is old or smelly, Red Oak can replace it for a fee. Please call the office for details. If your cart breaks, we will repair or replace it at no cost. Please request a replacement here. All cart repairs/replacements are done on your regular service day.
Please contact customer service to set up your cancellation and schedule your final pick up. We do not accept letters or post cards as forms of cancellation. You must be the account holder to cancel service. Cancellations must be scheduled one week prior to your last service day. The carts are removed on the final service day by a separate truck, not one that picks up trash or recycling. If Red Oak is unable to remove the carts, you will be billed for them.
Login to our payment portal here or call customer service to pay over our automated system or speak with a representative. Fees apply for credit card payments made over the phone or online. Payments take 24 hours to post to the account, so please call us if you are making a late payment the day before your pickup day.
Yes. However, there is a $2.00 hardcopy fee to cover paper and postage. If you would like to change to email billing for no fee, please contact customer service.
Your account number is included on the first receipt sent to your email address after starting service. Please check your spam folder. If you receive paper bills, your account number is in the top right corner. If you cannot find your account number, please contact customer service.
The default password is the last 4 digits of the main phone number on the account. If those digits do not grant you access, please call the office.
We accept Mastercard and Visa over the phone or through our online payment portal. We accept ACH information over the phone for auto draft or checks by phone. We also accept checks or cash by mail or in person at our office. Please contact customer service to update payment methods from card to ACH.
Login to our payment portal using your account number and password. Follow the prompts to pay your bill using the card you want to use for payments, then select “Check here to sign up for AutoPay” and your payment method will be saved for your future auto drafts. If you do not owe anything, you can make a payment of $0 to update the card.
If you are unable to pay your bill by the due date, please call our office immediately. Accounts that remain unpaid for two weeks or more after the due date will have their services temporarily suspended, and the carts will be scheduled for removal.To ensure you stay informed, we will send you notifications via email and phone regarding any outstanding payments. Please note that if your carts are removed, a reinstatement fee will apply to reactivate your account.