Frequently Asked Questions
To follow are a some questions that we have compiled from our customers. If you do not see a question you would like answered, please contact us to let us know.
Q: How much trash can I put out each week?
A: Red Oak takes the one 95 gallon cart provided. Additional needs will require an additional cart.
Q: Can you throw cardboard in with recyclables?
A: Yes, if you use one of our large, rolling recycling containers.
Q: What is considered recyclable?
A: Click here to view a list of acceptable recyclable items.
Q: Can I pay my bill over the phone?
A: Absolutely, you can pay your bill over the phone. However, you can save time and money utilizing our ACH auto draft option, one of the safest ways to make a payment.
Q: Do you miss picking me up if my schedule day falls on a holiday?
A: You are never missed. You will be picked up one day later than your scheduled day.
Q: When should my trash be put out at the curb?
A: Your garbage should be out the night before your service day.